Dr. Eric Infanti

Dr. Eric Infanti

Dr. Eric Infanti

woman in blue tank top standing beside white wall

UX Leader Designing High-Stakes Systems That Reduce Human Risk

UX Leader Designing High-Stakes Systems That Reduce Human Risk

I lead UX strategy for complex SaaS and service ecosystems—transforming fragmented workflows into measurable, human-centered outcomes.

I lead UX strategy for complex SaaS and service ecosystems—transforming fragmented workflows into measurable, human-centered outcomes.

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• Directing end-to-end redesign of a multi-portal SaaS ecosystem serving thousands of users
• Reducing user friction and improved engagement across veteran-facing platforms
• Leads UX strategy across research, service design, and system architecture initiatives

• Directing end-to-end redesign of a multi-portal
SaaS ecosystem serving thousands of users
• Reducing user friction and improved engagement
across veteran-facing platforms
• Leads UX strategy across research, service design,
and system architecture initiatives

Selected Case Studies & Impact

Selected Work

A selection of UX strategy and system design work focused on improving outcomes, reducing friction, and aligning user and business needs.

Business Meeting

Approach

I Design Systems, Not Just Screens

I work at the intersection of UX strategy, human factors, and system design—helping organizations solve complex problems that impact real users at scale.

My approach goes beyond interface design. I focus on reducing friction across entire ecosystems, aligning business goals with user needs, and designing experiences that are both effective and responsible.

With a background in human factors and experience leading UX across enterprise and nonprofit systems, I bring a structured, research-driven approach to every problem I solve.

Design systems that reduce friction and improve outcomes

Simplify complex problems into actionable UX strategy

Drive alignment across teams to deliver real results

My work is grounded in understanding people, systems, and the space where they intersect.

My work is grounded in understanding people, systems, and the space where they intersect.

Read My story

Operating Model

How I Approach UX

How I Approach UX

I approach UX as a system—aligning strategy, structure, and execution to reduce friction and drive meaningful outcomes.

I approach UX as a system—aligning strategy, structure, and execution to reduce friction and drive meaningful outcomes.

SYSTEMS THINKING

I design across entire ecosystems—not isolated screens—ensuring consistency, scalability, and long-term impact.

My Case Studies →

SYSTEMS THINKING

I design across entire ecosystems—not isolated screens—ensuring consistency, scalability, and long-term impact.

My Case Studies →

HUMAN-CENTERED RISK REDUCTION

I identify and reduce friction points that negatively impact users, particularly in high-stakes and mission-critical environments.

My Case Studies →

HUMAN-CENTERED RISK REDUCTION

I identify and reduce friction points that negatively impact users, particularly in high-stakes and mission-critical environments.

My Case Studies →

STRATEGIC ALIGNMENT

I align UX decisions with business goals, technical constraints, and user needs to drive measurable outcomes.

My Case Studies →

STRATEGIC ALIGNMENT

I align UX decisions with business goals, technical constraints, and user needs to drive measurable outcomes.

My Case Studies →

Frameworks & Systems

Frameworks & Systems

Frameworks & Systems

I develop structured frameworks to guide UX strategy, reduce human risk, and create measurable impact across complex systems.

I develop structured frameworks to guide UX strategy, reduce human risk, and create measurable impact across complex systems.

I develop structured frameworks to guide UX strategy, reduce human risk, and create measurable impact across complex systems.

Contact

01.

Veteran UX™

A specialized UX framework designed for veteran-facing systems, addressing trauma-informed design, complex service navigation, and high-stakes user needs.

02.

MISSION™ Framework

A structured approach to aligning user needs, business goals, and system design across complex service ecosystems.

03.

VALOR™ Scorecard

A measurement model used to evaluate user experience quality, friction, and recovery across high-stakes environments.es.

04.

Human Risk Mapping

A method for identifying where systems create friction, confusion, or harm—and prioritizing solutions accordingly.

Business Growth

Selected Books & Papers I've Authored

Selected Writings

Exploring UX strategy, mindfulness, and system design through published work

View All Writing →

Testimonials

Trusted by Teams Solving Complex Problems

Feedback from leaders and collaborators across UX, product, and mission-driven organizations